Automotive Service Lead & Team Coach

Grease-Monkey; Madison Heights (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

FullSpeedAutomotive in Madison Heights, MI is seeking an Assistant Manager to lead day-to-day operations across the service bay, front counter, and back office. You will coach technicians and service advisors, ensuring fast, friendly, and high-quality automotive service while maintaining a safe, clean location.

The role is hands-on and a key step toward store leadership, requiring strong leadership, communication, and customer-service skills.

Qualifications

• 1+ years of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfortable working in a fast-paced, hands-on environment that includes time in the service bay.
• Basic math and cash-handling skills; comfortable using point-of-sale and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent required.

Responsibilities

• Supervise daily operations and step in to lead the location in the manager's absence.
• Coach, train, and motivate technicians and service advisors to deliver high-quality service.
• Assist with scheduling to ensure proper coverage during peak hours and busy seasons.
• Onboard and train new team members on service procedures, POS systems, and customer service standards.
• Foster a positive, team-oriented work environment reflecting brand values.
• Greet customers, explain services, and drive trust in service quality.
• Recommend additional services based on manufacturer guidelines and vehicle needs.
• Resolve customer concerns promptly and escalate to the Store Manager when needed.
• Support efforts to build repeat business through excellent service.

Skills

Team leadership

Communication

Hands-on

Driver's license

Leadership experience

Cash handling

Flexible hours

Education

High school diploma or equivalent

ASE certification

Tools

POS systems

Inventory systems

Job description

FullSpeedAutomotive in Madison Heights, MI is seeking an Assistant Manager to lead day-to-day operations across the service bay, front counter, and back office. You will coach technicians and service advisors, ensuring fast, friendly, and high-quality automotive service while maintaining a safe, clean location.

The role is hands-on and a key step toward store leadership, requiring strong leadership, communication, and customer-service skills.