Automotive Service Experience Specialist

AutoNation; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate purchase program

YouDecide deals

Job summary

AutoNation in Memphis, TN seeks a Service Advisor to bridge service technicians and customers in our state-of-the-art service departments. You will explain automotive recommendations in clear terms and help customers plan ongoing maintenance while spotting up-sell opportunities.

You will set appointments, greet clients, prepare repair orders with estimates, and ensure timely completion by coordinating with technicians and parts staff.

Qualifications

• High school diploma or equivalent.
• Excellent customer service experience.
• Ability to set and achieve targeted goals.
• Strong communication and interpersonal skills.
• Experience with technology and automotive knowledge.
• Valid in-state driver’s license and safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Consultative selling

Interpersonal skills

Organizational skills

Tech-savvy

Sales experience

Education

High school diploma

Job description

AutoNation in Memphis, TN seeks a Service Advisor to bridge service technicians and customers in our state-of-the-art service departments. You will explain automotive recommendations in clear terms and help customers plan ongoing maintenance while spotting up-sell opportunities.

You will set appointments, greet clients, prepare repair orders with estimates, and ensure timely completion by coordinating with technicians and parts staff.