Automotive Service Experience Advisor

AutoNation; Henderson (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Associate vehicle discounts

YouDecide deals

Job summary

AutoNation is seeking a Service Advisor to join our nationwide team servicing thousands of cars daily. You’ll bridge Service Technicians and customers, explain recommendations in clear terms, and identify up‑sell opportunities that keep vehicles safe.

In the service lane you’ll schedule appointments, greet customers, estimate costs and times, and ensure a transparent, high‑quality experience that builds loyalty and trust with customers across our network.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Skills

Customer service

Sales ability

Communication

Goal setting

Tech-savvy

Education

High school diploma

Job description

AutoNation is seeking a Service Advisor to join our nationwide team servicing thousands of cars daily. You’ll bridge Service Technicians and customers, explain recommendations in clear terms, and identify up‑sell opportunities that keep vehicles safe.

In the service lane you’ll schedule appointments, greet customers, estimate costs and times, and ensure a transparent, high‑quality experience that builds loyalty and trust with customers across our network.