Automotive Service Advisor | Tech-Savvy & Customer-Driven

United Fidelity Bank; Sanford (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Associate discounts

YouDecide deals

Job summary

AutoNation is seeking a Service Advisor to join our state-of-the-art service departments. You will serve as the go-between for service technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep vehicles safe.

In this role you’ll set appointments, greet customers, assess vehicle needs, and coordinate with technicians to ensure timely work. A strong focus on customer experience and sales targets helps drive loyalty and keeps our customers

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication skills

Technology proficiency

Driver's license

Education

High school diploma

Job description

AutoNation is seeking a Service Advisor to join our state-of-the-art service departments. You will serve as the go-between for service technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep vehicles safe.

In this role you’ll set appointments, greet customers, assess vehicle needs, and coordinate with technicians to ensure timely work. A strong focus on customer experience and sales targets helps drive loyalty and keeps our customers