Automotive Service Advisor - Customer Experience

United Fidelity Bank; Chandler (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

401k matching

Health insurance

Discount programs for vehicles, parts,

DrV PNK charitable initiative

Job summary

AutoNation is looking for Service Advisors to join a nationwide team that services thousands of vehicles daily, bridging technicians and customers. You will explain technician recommendations in clear language, identify upsell opportunities, and keep drivers safe through proactive maintenance.

You will coordinate appointments, set expectations, and communicate progress with customers, aiming to meet sales and satisfaction targets while delivering an exceptional service experience.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver''s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication skills

Automotive knowledge

Tech-savvy

Interpersonal skills

Education

High school diploma

Tools

CRM software

ERP basics

Job description

AutoNation is looking for Service Advisors to join a nationwide team that services thousands of vehicles daily, bridging technicians and customers. You will explain technician recommendations in clear language, identify upsell opportunities, and keep drivers safe through proactive maintenance.

You will coordinate appointments, set expectations, and communicate progress with customers, aiming to meet sales and satisfaction targets while delivering an exceptional service experience.