Automotive Service Advisor: Elevate Customer Experience

AutoNation; Irvine (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate purchase and discounts

YouDecide deals

Job summary

AutoNation is seeking a Service Advisor to bridge Service Technicians and customers in our state-of-the-art service departments. You’ll explain technician recommendations in clear language and help customers plan for ongoing maintenance.

You’ll set appointments, meet sales and CX targets, perform vehicle walk-arounds, and collaborate with technicians and parts staff to ensure timely work. This role offers strong earning potential and comprehensive benefits.

Qualifications

• High school diploma or equivalent
• Ability to provide an exceptional customer experience
• Ability to meet targeted sales goals
• Valid in-state driver’s license with safe driving record

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience
• Meet or exceed targeted sales goals and customer satisfaction index
• Greet customers on arrival and determine vehicle needs via walk-around and tests
• Explain technician recommendations in easy-to-understand language
• Produce repair orders with cost and time estimates with transparency
• Coordinate with technicians and parts to ensure timely completion of work
• Follow up with customers on status and satisfaction

Skills

Communication skills

Automotive knowledge

Consultative selling

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to bridge Service Technicians and customers in our state-of-the-art service departments. You’ll explain technician recommendations in clear language and help customers plan for ongoing maintenance.

You’ll set appointments, meet sales and CX targets, perform vehicle walk-arounds, and collaborate with technicians and parts staff to ensure timely work. This role offers strong earning potential and comprehensive benefits.