Automotive Service Advisor | Customer Experience Pro

Gerald Auto Group; North Aurora (IL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance with HSA

Dental Insurance

Vision Insurance

Life Insurance

Paid Maternity Leave

PTO after 90 days

Vacation up to 3 weeks

401k with employer match

Ancillary supplemental products

Job summary

Gerald Auto Group in the Chicago area is seeking a Service Advisor to greet customers, schedule appointments and serve as the liaison between customers and our service technicians. Leverage your people skills to create a welcoming experience and ensure customers feel confident that their needs are being met.

This role emphasizes accurate estimates, clear communications, and smooth coordination of repairs. Benefits include medical, dental, vision, 401(k) with employer match, and paid time off; a

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended services with low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Gerald Auto Group in the Chicago area is seeking a Service Advisor to greet customers, schedule appointments and serve as the liaison between customers and our service technicians. Leverage your people skills to create a welcoming experience and ensure customers feel confident that their needs are being met.

This role emphasizes accurate estimates, clear communications, and smooth coordination of repairs. Benefits include medical, dental, vision, 401(k) with employer match, and paid time off; a