Automotive Service Advisor — Customer Care & Scheduling

Heart Auto Care; Northbrook (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Heart Auto Care in Northbrook, IL, is seeking an Automotive Service Advisor to consult with customers, recommend services, and document concerns on repair orders. You will set expectations, schedule services, and help maximize efficiency, revenue, and customer satisfaction.

The role requires 2+ years of customer service experience, knowledge of automotive service, and strong communication skills. Valid driver’s license and a high school diploma are required.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience; service advisor/writer preferred.
• Knowledge of automotive service, maintenance, repairs; MS Office; basic math.

Responsibilities

• Recommend services using service history, factory maintenance guides, and internal checklists.
• Provide customers with a complete and accurate written cost estimate.
• Communicate realistic promise times and set proper expectations.
• Obtain customer signatures on repair orders and ensure proper documentation.
• Adhere to warranty policies and procedures.
• Document customer concerns, causes, and corrections on repair orders.
• Coordinate with technicians, team leaders, and parts department to ensure workflow.
• Monitor repair progress and inform customers of changes in estimates or time.

Skills

Customer service

Sales skills

Communication

Ethics

Conflict resolution

Leadership

Organizational skills

Driving record

Education

High school diploma or equivalent

Tools

MS Office

Job description

Heart Auto Care in Northbrook, IL, is seeking an Automotive Service Advisor to consult with customers, recommend services, and document concerns on repair orders. You will set expectations, schedule services, and help maximize efficiency, revenue, and customer satisfaction.

The role requires 2+ years of customer service experience, knowledge of automotive service, and strong communication skills. Valid driver’s license and a high school diploma are required.