Automotive Service Experience Specialist

Germain BMW; Canonsburg (Washington County); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid vacation

Company holidays

Competitive wages

Professional development

Internal promotions

Employee discounts

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first point of contact for vehicle status, repairs and diagnostics, and you will guide clients through the service process with clear communication.

You will write repair orders, coordinate with technicians, and ensure warranty and loaner arrangements are handled smoothly.

Qualifications

• At least 2 years of experience in automotive service or a similar role.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality with professional demeanor.
• Excellent communication with customers and team members.
• Ability to work with minimal supervision and maintain a neat appearance.
• Clean driving record and safe driving history.
• Team oriented and self-motivated to achieve service goals.
• Able to manage workload and coordinate with technicians.

Responsibilities

• Answers service calls and sets/confirms appointments.
• Writes repair orders and tracks vehicle status.
• Acts as liaison between technicians and customers.
• Guides clients through the service process and delivers updates.
• Collaborates with teammates to coordinate loaner availability and warranty processing.

Skills

Customer satisfaction

Communication skills

Organizational skills

Professional appearance

Team player

Self-motivated

Independent worker

Clean driving record

Job description

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first point of contact for vehicle status, repairs and diagnostics, and you will guide clients through the service process with clear communication.

You will write repair orders, coordinate with technicians, and ensure warranty and loaner arrangements are handled smoothly.