Automotive Service Advisor: Elevate Customer Experience

Germain Motor Co.; Canonsburg (Washington County); Hybrid; USD 33,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) with employer match

Paid vacation/holidays

Competitive wage plans

Ongoing professional development

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor to own the customer experience in the service lane and be the first contact for vehicle status, repairs and diagnostics. You will be well-versed in product offerings, scheduling, and customer service.

You will respond to service calls, write repair orders, and coordinate with technicians and customers to ensure a smooth service process, including loaners and warranty handling.

Qualifications

• At least 2 years of experience.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality.
• Excellent communication with customers.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record.

Responsibilities

• Answers service calls, set and confirm appointments.
• Writ e repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with team members for loaner availability, proper warranty processing and disclosure.

Skills

Customer service

Communication

Organization

Teamwork

Professional appearance

Self-motivation

Independent work

Valid driver’s license

Job description

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor to own the customer experience in the service lane and be the first contact for vehicle status, repairs and diagnostics. You will be well-versed in product offerings, scheduling, and customer service.

You will respond to service calls, write repair orders, and coordinate with technicians and customers to ensure a smooth service process, including loaners and warranty handling.