Automotive Service Advisor - Customer Experience Pro

Germain Honda; Canonsburg (Washington County); Hybrid; USD 37,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Paid vacation/company holidays

Competitive wage plans

Professional development and internal?

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA seeks an Automotive Service Advisor to own the customer experience in the service lane. You’ll be the first contact for vehicle status, repairs and diagnostics, guiding customers through the service process with clear communication and professionalism.

Responsibilities include handling service calls, writing repair orders, coordinating with technicians, and ensuring smooth warranty processing and loaner logistics.

Qualifications

• At least 2 years of experience.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality.
• Fantastic communication skills with customers.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record.

Responsibilities

• Answers service calls, set and confirm appointments.
• Write repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with team members for loaner availability, proper warranty processing and disclosure.

Skills

Customer service

Communication

Organization

Team player

Professional appearance

Job description

Germain Volvo Cars South Hills in Canonsburg, PA seeks an Automotive Service Advisor to own the customer experience in the service lane. You’ll be the first contact for vehicle status, repairs and diagnostics, guiding customers through the service process with clear communication and professionalism.

Responsibilities include handling service calls, writing repair orders, coordinating with technicians, and ensuring smooth warranty processing and loaner logistics.