Automotive Service Experience Advisor

Germain Ford of Beavercreek; Canonsburg (Washington County); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health, Dent​

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and  

Company Outings and Activities

Employee Discounts

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor. You will own the customer experience in the service lane, handling vehicle status, repairs and diagnostics.

You’ll write repair orders and coordinate with technicians to keep clients informed throughout the service process. We value organized, customer-focused professionals with excellent communication and a professional appearance.

Qualifications

• Minimum 2 years in automotive service or customer-facing role.
• Proven ability to deliver high customer satisfaction.
• Organized, friendly, and professional demeanor.
• Excellent communication with customers.
• Professional appearance.
• Team-oriented and self-motivated.

Responsibilities

• Answer service calls and schedule/confirm appointments.
• Write repair orders and track vehicle status.
• Act as liaison between technicians and customers.
• Guide customers through the service process and updates.
• Coordinate with team for loaner availability, warranty processing and disclosures.

Skills

2+ years experience

Customer service

Organized

Communication

Appearance

Team oriented

Self-motivated

Clean driving record

Job description

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor. You will own the customer experience in the service lane, handling vehicle status, repairs and diagnostics.

You’ll write repair orders and coordinate with technicians to keep clients informed throughout the service process. We value organized, customer-focused professionals with excellent communication and a professional appearance.