Automotive Service Advisor: Customer Experience Champion

Germain Chevrolet GMC of Sidney; Canonsburg (Washington County); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid vacation

Competitive wages

Professional development

Company events

Employee discounts

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs, and diagnostics, while coordinating with technicians and scheduling.

The role emphasizes strong communication, organization, and teamwork to ensure a smooth service process. The position offers opportunities for professional growth, ongoing development, and a supportive team environment within a

Qualifications

• Minimum 2 years of experience in customer service or automotive retail.
• Strong communication and interpersonal skills.
• Organized, professional appearance and responsive to customers.
• Works well with team members and handles supervision with minimal oversight.

Responsibilities

• Answer service calls and set/confirm appointments.
• Writ e repair orders and communicate with technicians.
• Act as liaison between customer and technician.
• Guide clients through the service process and warranty steps.
• Collaborate with team for loaner availability and proper disclosures.

Skills

Customer service

Communication

Scheduling

Team player

Education

High school diploma

Tools

CRM software

Job description

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs, and diagnostics, while coordinating with technicians and scheduling.

The role emphasizes strong communication, organization, and teamwork to ensure a smooth service process. The position offers opportunities for professional growth, ongoing development, and a supportive team environment within a