Automotive Service Advisor: Customer Experience Leader

Germain Cadillac Co; Canonsburg (Washington County); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA seeks an Automotive Service Advisor to own the service lane experience. You will be the first contact for clients regarding vehicle status, repairs and diagnostics, coordinating with technicians and handling appointments and loaners as needed.

You must communicate clearly, stay organized, and deliver exceptional customer service in a fast-paced retail environment.

Qualifications

• At least 2 years of experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Skills

Customer service

Communication

Organized

Friendly personality

Professional appearance

Team oriented

Self-motivated

Clean driving record

Job description

Germain Volvo Cars South Hills in Canonsburg, PA seeks an Automotive Service Advisor to own the service lane experience. You will be the first contact for clients regarding vehicle status, repairs and diagnostics, coordinating with technicians and handling appointments and loaners as needed.

You must communicate clearly, stay organized, and deliver exceptional customer service in a fast-paced retail environment.