Automotive Service Advisor

Germain Chevrolet GMC of Sidney; Canonsburg (Washington County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid vacation

Competitive wages

Professional development

Company events

Employee discounts

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs, and diagnostics, while coordinating with technicians and scheduling.

The role emphasizes strong communication, organization, and teamwork to ensure a smooth service process. The position offers opportunities for professional growth, ongoing development, and a supportive team environment within a

Qualifications

• Minimum 2 years of experience in customer service or automotive retail.
• Strong communication and interpersonal skills.
• Organized, professional appearance and responsive to customers.
• Works well with team members and handles supervision with minimal oversight.

Responsibilities

• Answer service calls and set/confirm appointments.
• Writ e repair orders and communicate with technicians.
• Act as liaison between customer and technician.
• Guide clients through the service process and warranty steps.
• Collaborate with team for loaner availability and proper disclosures.

Skills

Customer service

Communication

Scheduling

Team player

Education

High school diploma

Tools

CRM software

Job description

Germain Volvo Cars South Hills

Automotive Service Advisor

Canonsburg, PA

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As aService Advisor, you will own thecustomer experience in the service lane and are the first point of contact for theclient as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

• Answerservice calls, set and confirmappointments
• Writerepair orders
• Act as a liaison between the technician and customer
• Assistyour client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:

• At least 2 years ofexperience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.