Automotive Service Experience Leader

HR4 Ltd.; East Steels Corners (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Paid training

Growth opportunities

Employee vehicle purchase plans

Discounts on products and services

Clothing discounts

Family owned and operated

Wellness program

Job summary

Qualifications

• Minimum of two years prior automotive service advisor experience highly preferred.
• Organized and friendly personality.
• Fantastic communication skills with customers.

Responsibilities

• Oversee flow of the service lane; ensure that customers receive prompt, courteous, and effective service.
• Write up the customer's vehicle problems accurately and clearly on repair; test drive customer's vehicle as needed to confirm the problem.
• Advise customers on the care of their cars and recommend additional needed service, referring to service history and vehicle inspections.
• Establish a timeline for completed repairs and check on the progress of repairs throughout the day.
• Contact customers frequently with updates and/or any changes in the estimate or promised time and explain cost and time requirements to the customer.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled

Skills

Communication skills

Customer service

Organizational skills

Professional appearance

Job description