Service Experience Lead & Customer Concierge

Auto Park Ford of La Porte; Plymouth (IN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Vacation

Paid Training

Long term job security

Job summary

Auto Park Auto Group is seeking a Service Advisor to own the customer experience in the service lane and beyond. You will greet vehicle owners, explain repairs, and coordinate with technicians to ensure timely, courteous service.

This franchise dealership emphasizes excellent customer service and looks for applicants with prior dealer experience to help maintain our award-winning service reputation. Join a team that values service, training, and long-term careers.

Qualifications

• Organized and friendly personality.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Pre-employment background check & drug screening required.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Skills

Organized

Excellent communication

Professional appearance

Clean driving record

Job description

Auto Park Auto Group is seeking a Service Advisor to own the customer experience in the service lane and beyond. You will greet vehicle owners, explain repairs, and coordinate with technicians to ensure timely, courteous service.

This franchise dealership emphasizes excellent customer service and looks for applicants with prior dealer experience to help maintain our award-winning service reputation. Join a team that values service, training, and long-term careers.