Automotive Service Advisor & Customer Liaison

Carlock Automotive Group; Northern (KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) plan

Paid holidays

Job summary

Carlock Automotive Group is seeking a Service Advisor to greet customers, schedule appointments, and act as the liaison between customers and service technicians. The role emphasizes empathy, accuracy in estimates, and maintaining CSI scores.

You will upsell services and manage warranties while ensuring customers leave confident their needs are met. Join a long‑standing regional dealer group with a commitment to growth and customer care.

Qualifications

• Experience in automotive service environment preferred.
• Strong interpersonal communication and listening skills.
• Ability to explain repairs and costs clearly to customers.

Responsibilities

• Greet service department customers promptly and courteously; attitude is everything.
• Listen to customers and translate repair needs to technicians.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Customer service

Communication

Appointment scheduling

Upselling

Job description

Carlock Automotive Group is seeking a Service Advisor to greet customers, schedule appointments, and act as the liaison between customers and service technicians. The role emphasizes empathy, accuracy in estimates, and maintaining CSI scores.

You will upsell services and manage warranties while ensuring customers leave confident their needs are met. Join a long‑standing regional dealer group with a commitment to growth and customer care.