Automotive Service Experience Lead

Coughlin Automotive Group; Pataskala (OH); On-site; USD 50,000 - 100,000; Full time

Job summary

Coughlin Kia of Pataskala is seeking an experienced Service Advisor to be the primary contact for service customers and to build strong relationships. You will greet customers, discuss service needs, and manage the write-up and estimates with a focus on value and customer experience.

Essential duties include advising on services, up-selling where appropriate, scheduling, and maintaining high CSI. Prior automotive or customer service experience is required, with strong communication and

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Greets and consults customers on service needs.
• Performs walk-around inspections and writes up service orders.
• Suggests additional services and repairs to customers.
• Computes costs for parts and labor and explains estimates.
• Schedules appointments and maintains customer communication.
• Upholds CSI standards and ensures a clean, safe work area.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Sales ability

Job description

Coughlin Kia of Pataskala is seeking an experienced Service Advisor to be the primary contact for service customers and to build strong relationships. You will greet customers, discuss service needs, and manage the write-up and estimates with a focus on value and customer experience.

Essential duties include advising on services, up-selling where appropriate, scheduling, and maintaining high CSI. Prior automotive or customer service experience is required, with strong communication and