Automotive Service Advisor – Customer Experience Leader

Valley Truck Centers; Pataskala (OH); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life Insurance fully funded by the employer

Paid time off

Employee assistance program

Employee discount

Job summary

Valley Truck Centers is hiring a Service Advisor in Pataskala, OH. This role serves as the primary point of contact between customers and the automotive service department, ensuring satisfaction through professional and efficient service. Responsibilities include greeting customers, documenting their needs, coordinating services with technicians, and maintaining communication throughout the service process.

Qualifications include a high school diploma, preferred automotive technology education, and at least 2 years in customer service—experience in the automotive industry is a plus. The position also offers numerous benefits, including health insurance and a 401(k) plan.

Qualifications

• 2 years of experience in a customer service role, preferably in the automotive industry.
• Experience with automotive repair and maintenance processes is highly desirable.
• Ability to explain technical automotive information to non-technical customers.

Responsibilities

• Greet customers and provide professional service.
• Document service needs and vehicle issues.
• Provide detailed explanations of services and repairs needed.
• Coordinate with technicians for service delivery.
• Maintain communication with customers during the service process.
• Manage service appointments and maximize department productivity.
• Handle inquiries and complaints professionally.
• Upsell additional services to enhance customer satisfaction.

Skills

Interpersonal and communication skills

Problem-solving skills

Organizational skills

Multitasking

Basic knowledge of automotive systems

Education

High school diploma or equivalent

Associate degree in automotive technology

Job description

Valley Truck Centers is hiring a Service Advisor in Pataskala, OH. This role serves as the primary point of contact between customers and the automotive service department, ensuring satisfaction through professional and efficient service. Responsibilities include greeting customers, documenting their needs, coordinating services with technicians, and maintaining communication throughout the service process.

Qualifications include a high school diploma, preferred automotive technology education, and at least 2 years in customer service—experience in the automotive industry is a plus. The position also offers numerous benefits, including health insurance and a 401(k) plan.