Automotive Service Advisor

Coughlin Automotive; Pataskala (OH); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Competitive pay plan

Medical, Vision, and Dental Insurance

Company matched 401k

Short/Long Term Disability

Life Insurance

Paid vacations/Company holidays

Employee Discounts

Professional development & advancement

Job summary

Coughlin Automotive in Pataskala, OH is seeking an experienced Service Writer/Advisor to own the customer experience in the service lane, from appointment through repair status and diagnostics. You will be the primary contact for customers, coordinating with technicians and handling warranty and loaner needs.

We offer competitive pay and a comprehensive benefits package, including medical, dental, 401(k), disability coverage, life insurance, paid holidays, and opportunities for advancement.

Qualifications

• Previous experience in an automotive service environment.
• Strong record of customer satisfaction.
• Organized and friendly personality.
• Excellent communication with customers.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Serve as liaison between technician and customer.
• Assist customers through the service process.
• Collaborate with team for loaner availability, warranty processing and disclosure.

Skills

Customer service

Communication

Organization

Teamwork

Professional appearance

Self-motivation

Independence

Clean driving record

Job description

At Coughlin Automotive, we've got more business than we can handle, and we need you! Coughlin is currently looking for an experienced Service Writer/Advisor for our Pataskala Ford location.

The Service Advisor serves as the primary point of contact for all automotive service customers. As a Service Advisor you will own the customer experience in the service lane and are the first point of contact for the customer as it relates to their vehicle: status, repairs and diagnostics. You need to be well-versed in product offerings, inventory needs, technician scheduling and customer service.

We're one of Central Ohio's fastest-growing dealer groups, representing 13 brands across 17 locations including Newark, Pataskala, Circleville, Heath, Chillicothe, Marysville, Lancaster, Lewis Center, and Dublin. Our success is built on a commitment to quality, service, and community - powered by great people.

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications

• previous experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Coughlin Offers

• Competitive pay plan
• Medical, Vision, and Dental Insurance
• Company matched 401k
• Short Term and Long-Term Disability
• Life Insurance
• Paid vacations/Company holidays
• Employee Discounts
• Ongoing professional development and Excellent opportunity for advancement

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.

Salary: $65000 - $125000 per year