Experienced Automotive Service Advisor | Growth & Benefits

Coughlin Automotive; Pataskala (OH); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Competitive pay plan

Medical, Vision, and Dental Insurance

Company matched 401k

Short/Long Term Disability

Life Insurance

Paid vacations/Company holidays

Employee Discounts

Professional development & advancement

Job summary

Coughlin Automotive in Pataskala, OH is seeking an experienced Service Writer/Advisor to own the customer experience in the service lane, from appointment through repair status and diagnostics. You will be the primary contact for customers, coordinating with technicians and handling warranty and loaner needs.

We offer competitive pay and a comprehensive benefits package, including medical, dental, 401(k), disability coverage, life insurance, paid holidays, and opportunities for advancement.

Qualifications

• Previous experience in an automotive service environment.
• Strong record of customer satisfaction.
• Organized and friendly personality.
• Excellent communication with customers.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Serve as liaison between technician and customer.
• Assist customers through the service process.
• Collaborate with team for loaner availability, warranty processing and disclosure.

Skills

Customer service

Communication

Organization

Teamwork

Professional appearance

Self-motivation

Independence

Clean driving record

Job description

Coughlin Automotive in Pataskala, OH is seeking an experienced Service Writer/Advisor to own the customer experience in the service lane, from appointment through repair status and diagnostics. You will be the primary contact for customers, coordinating with technicians and handling warranty and loaner needs.

We offer competitive pay and a comprehensive benefits package, including medical, dental, 401(k), disability coverage, life insurance, paid holidays, and opportunities for advancement.