Automotive Service Experience Lead

Robert Brogden GC Auto Inc. GMC; Olathe (KS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401K Plan with employer match

Paid time off

Paid training

Employee vehicle purchase plans

Flexible work schedule

Saturday lunches

Discounts on products and services

Unlimited growth opportunities

Job summary

Robert Brogden's Olathe GMC is seeking a Service Advisor to own the customer's experience in the service lane. You will greet vehicle owners on the drive line and explain repair processes, coordinating with technicians to ensure timely, courteous service.

We welcome applicants new to automotive with strong customer service or retail backgrounds. Reynolds and Reynolds experience is a plus, and the role offers growth opportunities and a supportive, family-owned environment.

Qualifications

• Experience in automotive service environment preferred.
• Excellent communication and customer service skills.
• Able to manage technician flow and inventory awareness.
• Friendly, organized, and professional appearance.
• Willing to undergo background check and drug screening.

Responsibilities

• Oversee the drive lane flow and ensure prompt customer service.
• Own the customer's service experience from start to finish.
• Provide concierge support for owner inquiries.
• Coordinate technician schedules and prioritize daily workload.
• Support sale of services and maintain a positive dealership impression.

Skills

Customer service

Communication

Time management

People management

Tools

Reynolds and Reynolds

Job description

Robert Brogden's Olathe GMC is seeking a Service Advisor to own the customer's experience in the service lane. You will greet vehicle owners on the drive line and explain repair processes, coordinating with technicians to ensure timely, courteous service.

We welcome applicants new to automotive with strong customer service or retail backgrounds. Reynolds and Reynolds experience is a plus, and the role offers growth opportunities and a supportive, family-owned environment.