Automotive Service Experience Lead

Kerry Toyota; Florence (KY); Vor Ort; USD 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

401(K) Savings Plan

Medical Plan

Dental Plan

Vision Plan

Paid Vacation

Opportunities for advancement

Zusammenfassung

Kerry Automotive Group is seeking a Service Advisor to guide customers through the service process and ensure a great experience. You will determine customer needs, communicate repair options, and support a smooth workflow in the Service Department.

The ideal candidate is outgoing, customer-focused, and capable of multitasking while maintaining our high standards of service, ethics, and professionalism. Automotive familiarity is a plus.

Qualifikationen

• Valid commercial driver’s license and clean driving record.
• Automotive service advisor experience is a plus.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Aufgaben

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.

Kenntnisse

Customer Service

Communication

Multitasking

Computer literacy

Detail oriented

Tools

CRM software

Jobbeschreibung

Kerry Automotive Group is seeking a Service Advisor to guide customers through the service process and ensure a great experience. You will determine customer needs, communicate repair options, and support a smooth workflow in the Service Department.

The ideal candidate is outgoing, customer-focused, and capable of multitasking while maintaining our high standards of service, ethics, and professionalism. Automotive familiarity is a plus.