Automotive Service Advisor / Service Writer

Robert Brogden Automotive; Olathe (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401K with match

Paid time off

Paid Training

Employee vehicle purchase

Family owned

Flexible schedule

Saturday lunches

Discounts

Job summary

Robert Brogden Automotive in Olathe, KS is hiring a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repairs, and coordinate technician scheduling with a focus on first-rate service.

Newcomers to automotive are welcome; prior customer service or hospitality experience is valued. Reynolds and Reynolds experience is a plus, and we offer competitive benefits and growth opportunities.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to pre-employment background check and drug screening.

Responsibilities

• Oversee flow of the service lane and ensure prompt, courteous service.
• Own the customer's experience by handling assignments to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is efficiently allocated to service customers.
• Distribute work between technicians to optimize throughput.

Skills

Organized

People management

Time management

Excellent communication

Clean driving record

Background check

Drug screening

Job description

Robert Brogden's Olathe GMCis now hiring a Service Advisor to join their growing team! As an experienced Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Reynolds and Reynolds experience a plus!!!

We strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee in the Robert Brogden Automotive Group is critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical,Dental, Vision, and Disability
• 401K Plan with an industry leading employer match
• Paid time off and vacation
• Unlimited growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screening.