Automotive Service Concierge & Customer Experience Lead

#1 COCHRAN BUICK GMC ROBINSON; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Paid parental leave

401(k) with company match

Short-term disability and workers’comp

Term life insurance

Competitive pay plan

Job summary

#1 Cochran Buick GMC Robinson is seeking an experienced Service Advisor to own the customer experience in the service lane. You will be the first contact and guide customers through the repair process, ensuring satisfaction from greeting vehicles to final authorization.

Join a leading automotive retailer with 1900+ team members. We offer a competitive benefits package and a culture that rewards learning, development, and teamwork across our Robertson service department and network.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional and energetic workstyle
• Previous dealership service advisor experiences a HUGE plus

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedules service appointments utilizing the available scheduling system properly.
• Obtains customer history and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Documents customer’s vehicle needs accurately and clearly on repair order.
• Inspects vehicle for damage and other needs.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Checks on progress towards completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

Organization

People management

Time management

Communication skills

Energetic work style

Dealership experience

Job description

#1 Cochran Buick GMC Robinson is seeking an experienced Service Advisor to own the customer experience in the service lane. You will be the first contact and guide customers through the repair process, ensuring satisfaction from greeting vehicles to final authorization.

Join a leading automotive retailer with 1900+ team members. We offer a competitive benefits package and a culture that rewards learning, development, and teamwork across our Robertson service department and network.