Automotive Service Advisor | Flexible Schedule

Robert Brogden; Olathe (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401K with employer match

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned

Flexible Work Schedule

Saturday Lunches

Discounts on products/services

Job summary

Robert Brogden Automotive Group in Olathe, KS is seeking an experienced Service Advisor to own the customer experience in the service lane. You are the first contact with customers and will explain repair processes, schedule technicians, and guide owners from drive line greetings to follow-up.

We welcome individuals new to the automotive industry but with strong customer service, retail, restaurant, or hospitality backgrounds.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screening.

Responsibilities

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience by carrying out assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is efficiently sold to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Communication skills

Time management

Organized

Professional appearance

Job description

Robert Brogden Automotive Group in Olathe, KS is seeking an experienced Service Advisor to own the customer experience in the service lane. You are the first contact with customers and will explain repair processes, schedule technicians, and guide owners from drive line greetings to follow-up.

We welcome individuals new to the automotive industry but with strong customer service, retail, restaurant, or hospitality backgrounds.