Automotive Service Concierge | Customer Experience Pro

Robert Brogden's; Olathe (KS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Disabled

401K Plan with an industry leading em‑

Paid time off and vacation

Unlimited growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Robert Brogden's Olathe GMC is currently hiring a Service Advisor to join their growing team. You will own the customer experience in the service lane and serve as the first point of contact for customers, guiding them through the repair process with professionalism.

The role welcomes individuals new to automotive industry with prior customer service, retail, restaurant, or hospitality experience. Reynolds and Reynolds experience is a plus.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screening.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Customer service

Team management

Time management

Communication skills

Professional appearance

Clean driving record

Background check

Job description

Robert Brogden's Olathe GMC is currently hiring a Service Advisor to join their growing team. You will own the customer experience in the service lane and serve as the first point of contact for customers, guiding them through the repair process with professionalism.

The role welcomes individuals new to automotive industry with prior customer service, retail, restaurant, or hospitality experience. Reynolds and Reynolds experience is a plus.