Automotive Service Advisor / Service Writer

Robert Brogden; Olathe (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401K with employer match

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned

Flexible Work Schedule

Saturday Lunches

Discounts on products/services

Job summary

Robert Brogden Automotive Group in Olathe, KS is seeking an experienced Service Advisor to own the customer experience in the service lane. You are the first contact with customers and will explain repair processes, schedule technicians, and guide owners from drive line greetings to follow-up.

We welcome individuals new to the automotive industry but with strong customer service, retail, restaurant, or hospitality backgrounds.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screening.

Responsibilities

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience by carrying out assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is efficiently sold to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Communication skills

Time management

Organized

Professional appearance

Job description

Robert Brogden's Olathe GMCis now hiring a Service Advisor to join their growing team! As an experienced Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Reynolds and Reynolds experience a plus!!!

We strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee in the Robert Brogden Automotive Group is critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical,Dental, Vision, and Disability
• 401K Plan with an industry leading employer match
• Paid time off and vacation
• Unlimited growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screening.