Automotive Service Advisor / Service Writer

Robert Brogden GC Auto Inc. GMC; Olathe (KS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401K Plan with employer match

Paid time off

Paid training

Employee vehicle purchase plans

Flexible work schedule

Saturday lunches

Discounts on products and services

Unlimited growth opportunities

Job summary

Robert Brogden's Olathe GMC is seeking a Service Advisor to own the customer's experience in the service lane. You will greet vehicle owners on the drive line and explain repair processes, coordinating with technicians to ensure timely, courteous service.

We welcome applicants new to automotive with strong customer service or retail backgrounds. Reynolds and Reynolds experience is a plus, and the role offers growth opportunities and a supportive, family-owned environment.

Qualifications

• Experience in automotive service environment preferred.
• Excellent communication and customer service skills.
• Able to manage technician flow and inventory awareness.
• Friendly, organized, and professional appearance.
• Willing to undergo background check and drug screening.

Responsibilities

• Oversee the drive lane flow and ensure prompt customer service.
• Own the customer's service experience from start to finish.
• Provide concierge support for owner inquiries.
• Coordinate technician schedules and prioritize daily workload.
• Support sale of services and maintain a positive dealership impression.

Skills

Customer service

Communication

Time management

People management

Tools

Reynolds and Reynolds

Job description

Robert Brogden's Olathe GMCis now hiring a Service Advisor to join their growing team! As an experienced Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Reynolds and Reynolds experience a plus!!!

We strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee in the Robert Brogden Automotive Group is critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical,Dental, Vision, and Disability
• 401K Plan with an industry leading employer match
• Paid time off and vacation
• Unlimited growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screening.