Automotive Service Experience Champion

AutomotoSocial Group; Marietta (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Victory Automotive Group is seeking a Service Concierge to act as the Chief Customer Care Advocate, ensuring a superior customer experience before, during, and after visits to our stores.

The role focuses on guiding issues to the correct managers or leads, scheduling follow-ups for new and used vehicle buyers and service customers, and facilitating reimbursements to improve retention and satisfaction with Victory's high standards.

Responsibilities

• Manages customer experience and makes the proper adjustments to facilitate the highest level of customer satisfaction.
• Maintains strong communication with customers to eliminate problems before, during and after a sale or service visit.
• Maintains a solid customer follow-up system to encourage repeat and referral business.
• Develops action plans to rectify problems and acts as the bridge between the customer and the applicable department.
• Attend department meetings and share feedback as it pertains to customer experience.
• Take the initiative to be back up support as needed to ensure customer experience is seamless and not compromised.
• Performs other duties as assigned.

Job description

Victory Automotive Group is seeking a Service Concierge to act as the Chief Customer Care Advocate, ensuring a superior customer experience before, during, and after visits to our stores.

The role focuses on guiding issues to the correct managers or leads, scheduling follow-ups for new and used vehicle buyers and service customers, and facilitating reimbursements to improve retention and satisfaction with Victory's high standards.