Automotive Customer Experience Concierge

Victory Automotive Group; Albany (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

Victory Automotive Group seeks an experienced Service Concierge to enhance customer experience and satisfaction at our Albany location. The role involves managing customer interactions, addressing issues, and ensuring quality care to foster loyalty.

Ideal candidates possess a high school diploma, excellent communication skills, and ability to work effectively in a team. Competitive pay and benefits are offered, including medical coverage, paid vacation, and 401(k) with company match.

Qualifications

• Experience in a large-volume dealership.
• Strong sales aptitude and excellent interpersonal skills.
• Ability to communicate effectively with management and coworkers.

Responsibilities

• Manage customer experience and satisfaction levels.
• Maintain communication with customers to resolve issues.
• Develop action plans for improving customer interactions.

Skills

Interpersonal skills

Communication skills

Customer service

Problem-solving

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

elead CRM system

Reynolds & Reynolds

Job description

Victory Automotive Group seeks an experienced Service Concierge to enhance customer experience and satisfaction at our Albany location. The role involves managing customer interactions, addressing issues, and ensuring quality care to foster loyalty.

Ideal candidates possess a high school diploma, excellent communication skills, and ability to work effectively in a team. Competitive pay and benefits are offered, including medical coverage, paid vacation, and 401(k) with company match.