Automotive Service & Customer Experience Advisor

National Automotive Training Academy; Delray Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

National Automotive Training Academy in Delray Beach, FL seeks a personable Service Advisor to bridge customers and service technicians. You greet customers, listen to requests, schedule appointments, estimate costs, and convey repair details to technicians.

You will help determine repair timelines, discuss warranty protections, and promote service options. Strong customer service, communication, and automotive knowledge are essential.

Qualifications

• Excellent customer service, interpersonal and communication skills.
• Strong understanding of automotive technology and the automotive industry.

Responsibilities

• Greet customers and direct them to available mechanics.
• Consult with mechanics regarding repairs and alternatives to expensive repairs.
• Use knowledge of products and services to explain options to customers.
• Answer questions about service outcomes and scheduling, vehicle drop-off and pick-up.
• Provide information on warranty protections and cost-saving advantages.
• Manage dealership workflow and schedule.
• Call customers about service changes or pick-up times.
• Maintain positive customer relationships for repeat business.
• Ensure all service details and costs are recorded and payments processed.
• Liaise with technicians about parts ordering and availability.

Skills

Customer service

Interpersonal skills

Communication

Automotive knowledge

Education

Associate's degree in mechanics or related field

Tools

Industry-specific software

Job description

National Automotive Training Academy in Delray Beach, FL seeks a personable Service Advisor to bridge customers and service technicians. You greet customers, listen to requests, schedule appointments, estimate costs, and convey repair details to technicians.

You will help determine repair timelines, discuss warranty protections, and promote service options. Strong customer service, communication, and automotive knowledge are essential.