Automotive Service Advisor & Customer Consultant

AutoNation; Clearwater (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Maternity benefits

401k matching

Associate purchase and discount 프로그램

Job summary

AutoNation is seeking a Service Advisor in Florida to join our nationwide team. You will act as the liaison between service technicians and customers, translating technical recommendations into clear, actionable guidance while identifying up-sell opportunities to keep vehicles safe.

In the service lane, you’ll set appointments, greet customers, assess vehicle needs through walk-arounds and test drives, prepare repair orders with estimates, and maintain open communication with technicians and

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments for a great service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Communication

Consultative selling

Customer service

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor in Florida to join our nationwide team. You will act as the liaison between service technicians and customers, translating technical recommendations into clear, actionable guidance while identifying up-sell opportunities to keep vehicles safe.

In the service lane, you’ll set appointments, greet customers, assess vehicle needs through walk-arounds and test drives, prepare repair orders with estimates, and maintain open communication with technicians and