Automotive Service Advisor: Customer Experience Liaison

Auto Dealership VII, LLC; Jacksonville (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Associate discounts

Job summary

AutoNation in Jacksonville, FL is seeking a Service Advisor to act as the go-between for Service Technicians and customers, explaining repairs in clear language and identifying upsell opportunities to keep vehicles safe. You will greet customers, prep for appointments, meet sales and customer-satisfaction targets, document repair orders with estimates, and communicate with parts and tech teams.

A high school diploma and strong communication skills are required; experience in service or sales

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to set and achieve targeted goals.
• Willingness to follow up with customers and maintain relationships.
• Experience using technology and CRM systems is a plus.

Responsibilities

• Set, confirm and prepare for customer appointments.
• Explain service recommendations in clear language.
• Greet customers and document vehicle needs.
• Prepare repair orders with cost and time estimates.
• Coordinate with technicians and parts staff to ensure timely work.
• Follow up with customers to ensure satisfaction and loyalty.

Skills

Exceptional customer experience

Communication skills

Interpersonal skills

Organizational skills

Ability to achieve targets

Education

High school diploma or equivalent

Job description

AutoNation in Jacksonville, FL is seeking a Service Advisor to act as the go-between for Service Technicians and customers, explaining repairs in clear language and identifying upsell opportunities to keep vehicles safe. You will greet customers, prep for appointments, meet sales and customer-satisfaction targets, document repair orders with estimates, and communicate with parts and tech teams.

A high school diploma and strong communication skills are required; experience in service or sales