Automotive Service Advisor: Elevate Customer Experience

AutoNation; Pompano Beach (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k matching

Health insurance

Maternity benefits

Associate discounts

Job summary

AutoNation in Florida is seeking an experienced Service Advisor to bridge the gap between service technicians and customers. You will set appointments, determine vehicle needs based on customer information and vehicle walk-around, and present clear maintenance options.

Explain technician recommendations in plain language, produce repair orders with cost and time estimates, and communicate with parts and service teams to ensure timely completion.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Explain product and service options clearly.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Willingness to follow up with customers to ensure satisfaction.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Greet customers in a friendly manner on arrival.
• Determine vehicle needs based on information, walk-around, inspections and test drives.
• Produce repair orders with costs and time estimates with transparency.
• Communicate with technicians and parts to ensure timely completion of work.
• Follow up with customers on status and updates as requested.
• Aim to exceed targeted sales goals and customer satisfaction.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

AutoNation in Florida is seeking an experienced Service Advisor to bridge the gap between service technicians and customers. You will set appointments, determine vehicle needs based on customer information and vehicle walk-around, and present clear maintenance options.

Explain technician recommendations in plain language, produce repair orders with cost and time estimates, and communicate with parts and service teams to ensure timely completion.