Automotive Service Concierge & Liaison

Murphy Auto Group DBA MIRACLE TOYOTA; Graniteville (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

MIRACLE CDJR OF AIKEN in Graniteville, SC seeks a Service Writer to serve as the primary liaison between customers and the service team, documenting concerns, explaining services, and driving a smooth service experience.

You will manage service orders, coordinate with technicians for updates, and translate technical information into customer-friendly terms to promote satisfaction and retention.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably within the automotive industry.
• Basic knowledge of automotive terminology and repair processes.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and service management software.

Responsibilities

• Greet customers promptly and courteously, listening carefully to their vehicle concerns and service needs.
• Create detailed service orders that accurately capture customer requests and vehicle information.
• Communicate effectively with service technicians to relay customer concerns and obtain accurate repair estimates.
• Explain recommended services and repairs to customers in a clear and professional manner, including pricing and timelines.
• Manage service appointments and follow up with customers regarding service status and completion.
• Maintain accurate records of all service transactions and customer interactions in the dealership’s management system.
• Work collaboratively with parts and service departments to ensure timely availability of parts and completion of repairs.
• Handle customer inquiries and resolve any service-related issues to ensure a positive customer experience.

Skills

Customer communication

Interpersonal skills

Automotive terminology

Multitasking

Problem solving

Education

High School Diploma or Equivalent

Tools

CDK

Reynolds & Reynolds

Job description

MIRACLE CDJR OF AIKEN in Graniteville, SC seeks a Service Writer to serve as the primary liaison between customers and the service team, documenting concerns, explaining services, and driving a smooth service experience.

You will manage service orders, coordinate with technicians for updates, and translate technical information into customer-friendly terms to promote satisfaction and retention.