Automotive Service Concierge | Customer Liaison & Growth

Hyundai Motor America; Tennessee; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Sign on bonus

Paid training

Saturdays half days every three weeks

Employee discounts and purchase 프로그램

Job summary

Hyundai Motor America is seeking a service consultant to initiate automotive services and repairs by identifying performance problems and service requests; verify warranty coverage, develop estimates, write repair orders and maintain customer records.

As the liaison between customers and technicians, you will ensure customer needs are understood by the technician and the recommended services are clearly explained to the customer.

Qualifications

• High energy and hospitality-focused demeanor.
• Hyundai/Genesis certifications not required but preferred.
• We can teach you about cars and start a new career.

Responsibilities

• Initiate automotive services and repairs by identifying vehicle performance problems and service requests.
• Verify warranty and service contract coverage; develop estimates; write repair orders; maintain customer records.
• Serve as the communication liaison between customer and technician; ensure customer needs are understood and that recommended services are clearly explained.

Skills

Hospitality

Customer service

Communication

Education

High School

Job description

Hyundai Motor America is seeking a service consultant to initiate automotive services and repairs by identifying performance problems and service requests; verify warranty coverage, develop estimates, write repair orders and maintain customer records.

As the liaison between customers and technicians, you will ensure customer needs are understood by the technician and the recommended services are clearly explained to the customer.