Automotive Service Concierge & Customer Experience Lead

Murphy Auto Group DBA MIRACLE TOYOTA; Augusta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

SERVICE MIRACLE NISSAN OF AUGUSTA in Augusta, GA, seeks a Service Writer to serve as the primary liaison between customers and service technicians. You will document concerns, explain services, and ensure a positive customer experience throughout the service process.

You will manage service orders, coordinate with technicians for updates, and translate technical information into clear customer language, driving service sales and customer relationships.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably automotive.
• Basic knowledge of automotive terminology and repair processes.
• Strong communication and interpersonal skills.
• Proficient with service management software.

Responsibilities

• Greet customers promptly and courteously, listen to concerns.
• Create detailed service orders capturing requests and vehicle info.
• Relay customer concerns to technicians and obtain repair estimates.
• Explain services and pricing to customers clearly.
• Manage service appointments and follow up on status.
• Maintain records in the dealership management system.
• Collaborate with parts and service to ensure timely repairs.
• Handle inquiries and resolve service-related issues.

Skills

Strong communication

Interpersonal skills

Automotive terminology

Service management software

Education

High school diploma or equivalent

Tools

CDK or Reynolds & Reynolds

Job description

SERVICE MIRACLE NISSAN OF AUGUSTA in Augusta, GA, seeks a Service Writer to serve as the primary liaison between customers and service technicians. You will document concerns, explain services, and ensure a positive customer experience throughout the service process.

You will manage service orders, coordinate with technicians for updates, and translate technical information into clear customer language, driving service sales and customer relationships.