Automotive Service Advisor & Customer Concierge

Bachman Auto Group; Jeffersonville (IN); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Bachman Auto Group seeks a Service Consultant to assist customers through the vehicle service process with knowledge of manufacturer service items and repairs. You will communicate clearly in person, by phone, and in writing, and coordinate work across multiple repair orders to ensure customer satisfaction.

Proficiency with CDK, Drive Centric, XTime, Podium, and Microsoft 365 tools is expected; valid driver’s license required. Join a family-owned, growth-oriented team in Jeffersonville, IN.

Formación

• Experience delivering high levels of customer service while guiding customers through vehicle service processes.
• Strong time management and organizational skills to handle multiple service orders.

Responsabilidades

• Assist customers to navigate the service process and communicate service needs clearly.
• Serve as a resource for customers’ questions on maintenance and repairs.
• Maintain high levels of customer satisfaction through professional interactions and follow-ups.

Conocimientos

Customer service

Time management

Communication

Organization

CDK

Drive Centric

XTime

Podium

Microsoft 365

Teams

Excel

Outlook

Herramientas

CDK

Podium

XTime

Drive Centric

Rapid Recon

Microsoft 365

Word

Excel

Teams

Descripción del empleo

Bachman Auto Group seeks a Service Consultant to assist customers through the vehicle service process with knowledge of manufacturer service items and repairs. You will communicate clearly in person, by phone, and in writing, and coordinate work across multiple repair orders to ensure customer satisfaction.

Proficiency with CDK, Drive Centric, XTime, Podium, and Microsoft 365 tools is expected; valid driver’s license required. Join a family-owned, growth-oriented team in Jeffersonville, IN.