Automotive Service Concierge

ZT Automotive Group; Florence (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

ZT Automotive Group in Florence, AL is seeking a Service Writer to excel in customer interactions and service coordination. You will greet customers, document vehicle issues, and explain required services clearly to drive informed decisions.

In this role you will schedule appointments, prepare work orders, liaise with technicians, and ensure accurate records. A focus on upselling additional services will help maximize efficiency and customer satisfaction.

Qualifications

• Greet customers and document service needs clearly.
• Explain services, repairs, and maintenance options concisely.
• Coordinate with technicians and service team for timely work.
• Document interactions and process warranty claims accurately.

Responsibilities

• Greet customers promptly and courteously, documenting vehicle issues and service requests.
• Provide clear explanations of recommended services and work orders.
• Schedule appointments and coordinate with technicians to ensure timely completion.
• Communicate with customers about status, costs, and approvals for additional work.
• Identify upselling opportunities based on inspections and manufacturer recommendations.

Skills

Customer service

Communication

Upselling

Documentation

Conflict resolution

Education

High School diploma

Tools

Warranty software

Job description

ZT Automotive Group in Florence, AL is seeking a Service Writer to excel in customer interactions and service coordination. You will greet customers, document vehicle issues, and explain required services clearly to drive informed decisions.

In this role you will schedule appointments, prepare work orders, liaise with technicians, and ensure accurate records. A focus on upselling additional services will help maximize efficiency and customer satisfaction.