Automotive Service Concierge

Autosavvy; Monte Largo Hills (NM); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision coverage

HSA match

E-Verify and benefits access

Descripción de la vacante

AutoSavvy is hiring a Customer Service Agent to handle customer inquiries, coordinate service appointments, and document vehicle information using AVA, DealerSocket, and CDK. You will respond to calls and messages, provide repair-status updates, and support refunds and goodwill requests with timely follow-up.

You will work with the service team to ensure accurate records and clear communication, maintaining a high level of professionalism and organization throughout every customer interaction.

Formación

• Strong written and verbal communication skills.
• A customer-focused approach and the ability to handle questions with patience and professionalism.
• Excellent organization and attention to detail, especially when entering information and documenting follow-up.
• Ability to manage calls, messages, appointments, and open requests while meeting response timelines.

Responsabilidades

• Respond to customer inquiries through AI-assisted texting and phone calls.
• Answer and return calls for assigned locations, and follow up on outstanding customer questions.
• Use service team notes in AVA to provide customers with repair-status updates, next steps, and other relevant information.
• Identify customer needs and document potential service opportunities in the appropriate systems.
• Respond to customer inquiries within 24–48 hours.
• Follow up daily with customers whose vehicles are in the shop or at a sublet repair facility.
• Create and maintain customer opportunities in DealerSocket as appropriate.
• Complete CSI follow-up process.
• Record customer interactions and follow-up results accurately.
• Share customer concerns with the appropriate service team member to support resolution.
• Enter customer, vehicle, and other required information in AVA to initiate the claim process.
• Maintain accurate appointment details in CDK and communicate them to the team.
• Access digital deals to support customer service processes.
• Submit refund and goodwill requests with documentation and track to resolution.

Conocimientos

Customer communication

Organization

Written communication

Problem solving

Herramientas

DealerSocket

CDK

Reynolds & Reynolds

AVA system

Microsoft Office

Descripción del empleo

AutoSavvy is hiring a Customer Service Agent to handle customer inquiries, coordinate service appointments, and document vehicle information using AVA, DealerSocket, and CDK. You will respond to calls and messages, provide repair-status updates, and support refunds and goodwill requests with timely follow-up.

You will work with the service team to ensure accurate records and clear communication, maintaining a high level of professionalism and organization throughout every customer interaction.