Automotive Service Concierge & Customer Experience Lead

Lou Sobh Auto Group; Cumming (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Outstanding Pay Plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Paid Training

Work-Life Balance

Professional Development

Employee Discounts

Family-Friendly Culture

Career Growth

Job summary

Lou Sobh Auto Group is seeking an Automotive Service Advisor to lead the customer experience in the service lane, promote our latest diagnostic technology, and coordinate with technicians and management. You will own the client's vehicle status, repairs, diagnostics and issues while ensuring a smooth, courteous, and efficient service process.

The role emphasizes strong communication, professional appearance, and a proven track record in service/sales, with opportunities for growth within a

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management and scheduling skills.
• Fantastic communication with customers.
• Professional, well-groomed appearance.
• Proven record of service and sales success.
• Strong customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Valid driver’s license and clean driving record.

Responsibilities

• Great customer service in the service lane and drive‑in flow.
• Oversee service orders and flow of Drive Lane, ensure prompt service.
• Take ownership of the customer experience and follow through on assignments.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians’ time is allocated and sold to service customers.
• Distribute work between technicians efficiently.
• Answer questions about vehicle problems, warranties, services, and repairs.
• Maintain customer happiness scores at company standards.
• Oversee warranty claim administration and processing.
• Support adherence to company policies and regulatory requirements.
• Maintain good relationships with factories and internal teams.
• Collaborate with upper management on hiring and discipline decisions.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Sales & service experience

Customer satisfaction

Team oriented

Self-motivated

Clean driving record

Job description

Lou Sobh Auto Group is seeking an Automotive Service Advisor to lead the customer experience in the service lane, promote our latest diagnostic technology, and coordinate with technicians and management. You will own the client's vehicle status, repairs, diagnostics and issues while ensuring a smooth, courteous, and efficient service process.

The role emphasizes strong communication, professional appearance, and a proven track record in service/sales, with opportunities for growth within a