Automotive Service Advisor – Customer Experience Leader

MEGA SLAM HOOPS, LLC; Cumming (GA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Outstanding Pay Plan

Medical, Dental and Vision Insurance

Paid Vacation

Paid Company Holidays

Paid Training

Work-Life Balance

Ongoing Professional Development

Employee Discounts

Family-Friendly and Inclusive Team

Career Growth and Internal Promotions

Custom and Competitive Wage Plan

Job summary

Lou Sobh Automotive in Georgia is seeking an experienced Honda Service Advisor to join our team. You will be at the forefront of the service lane, owning the customer experience, coordinating service orders, and providing concierge support for owners.

The role emphasizes strong communication, leadership, and a commitment to service excellence, with opportunities for growth and a comprehensive benefits package. This is a full-time on-site position in a fast-paced dealership environment.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Great Customer Service across the service lane and drive flow.
• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and complete assignments for positive impressions.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above standards.
• Oversee warranty claim administration and adherence to policies.
• Collaborate with upper management on hiring and discipline decisions.

Skills

Excellent communication

Customer service

Team leadership

Time management

Organizational skills

Professional appearance

Valid driver's license

Job description

Lou Sobh Automotive in Georgia is seeking an experienced Honda Service Advisor to join our team. You will be at the forefront of the service lane, owning the customer experience, coordinating service orders, and providing concierge support for owners.

The role emphasizes strong communication, leadership, and a commitment to service excellence, with opportunities for growth and a comprehensive benefits package. This is a full-time on-site position in a fast-paced dealership environment.