Service Advisor

Lou Sobh Auto Group; Cumming (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Outstanding Pay Plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Paid Training

Work-Life Balance

Professional Development

Employee Discounts

Family-Friendly Culture

Career Growth

Job summary

Lou Sobh Auto Group is seeking an Automotive Service Advisor to lead the customer experience in the service lane, promote our latest diagnostic technology, and coordinate with technicians and management. You will own the client's vehicle status, repairs, diagnostics and issues while ensuring a smooth, courteous, and efficient service process.

The role emphasizes strong communication, professional appearance, and a proven track record in service/sales, with opportunities for growth within a

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management and scheduling skills.
• Fantastic communication with customers.
• Professional, well-groomed appearance.
• Proven record of service and sales success.
• Strong customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Valid driver’s license and clean driving record.

Responsibilities

• Great customer service in the service lane and drive‑in flow.
• Oversee service orders and flow of Drive Lane, ensure prompt service.
• Take ownership of the customer experience and follow through on assignments.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians’ time is allocated and sold to service customers.
• Distribute work between technicians efficiently.
• Answer questions about vehicle problems, warranties, services, and repairs.
• Maintain customer happiness scores at company standards.
• Oversee warranty claim administration and processing.
• Support adherence to company policies and regulatory requirements.
• Maintain good relationships with factories and internal teams.
• Collaborate with upper management on hiring and discipline decisions.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Sales & service experience

Customer satisfaction

Team oriented

Self-motivated

Clean driving record

Job description

We are seeking an Automotive Service Advisor to join our exciting and motivated team!

As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state‑of‑the‑art environment. In this role, you will own our customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well‑versed in product offerings, inventory needs, technician scheduling and customer service.

Who We Are

At Lou Sobh Automotive, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lou Sobh Automotive is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

• Outstanding Pay Plan
• Medical, Dental and Vision Insurance
• Paid Vacation
• Paid Company Holidays
• Paid Training
• Work-Life Balance
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plan

Responsibilities

• Great Customer Service
• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Oversee administration of warranty claims .
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.