SERVICE WRITER

Murphy Auto Group DBA MIRACLE TOYOTA; Augusta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

SERVICE MIRACLE NISSAN OF AUGUSTA in Augusta, GA, seeks a Service Writer to serve as the primary liaison between customers and service technicians. You will document concerns, explain services, and ensure a positive customer experience throughout the service process.

You will manage service orders, coordinate with technicians for updates, and translate technical information into clear customer language, driving service sales and customer relationships.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably automotive.
• Basic knowledge of automotive terminology and repair processes.
• Strong communication and interpersonal skills.
• Proficient with service management software.

Responsibilities

• Greet customers promptly and courteously, listen to concerns.
• Create detailed service orders capturing requests and vehicle info.
• Relay customer concerns to technicians and obtain repair estimates.
• Explain services and pricing to customers clearly.
• Manage service appointments and follow up on status.
• Maintain records in the dealership management system.
• Collaborate with parts and service to ensure timely repairs.
• Handle inquiries and resolve service-related issues.

Skills

Strong communication

Interpersonal skills

Automotive terminology

Service management software

Education

High school diploma or equivalent

Tools

CDK or Reynolds & Reynolds

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE WRITER

SERVICE MIRACLE NISSAN OF AUGUSTA, Augusta, GA, US

5 days ago Requisition ID: 1210

About the Role:

The Service Writer plays a critical role in the automotive service department by acting as the primary liaison between customers and the service technicians. This position is responsible for accurately documenting customer concerns, explaining recommended services, and ensuring a seamless and positive customer experience throughout the service process. The Service Writer must efficiently manage service orders, coordinate with technicians to provide timely updates, and facilitate clear communication to ensure customer satisfaction and retention. This role requires a strong understanding of automotive services and the ability to translate technical information into understandable terms for customers. Ultimately, the Service Writer contributes to the overall success of the service department by driving service sales and fostering long-term customer relationships.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably within the automotive industry.
• Basic knowledge of automotive terminology and repair processes.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and service management software.

Preferred Qualifications:

• Experience as a Service Writer or in a similar automotive service role.
• Familiarity with dealership management systems such as CDK, Reynolds & Reynolds, or similar platforms.
• Technical training or certification related to automotive service.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities:

• Greet customers promptly and courteously, listening carefully to their vehicle concerns and service needs.
• Create detailed service orders that accurately capture customer requests and vehicle information.
• Communicate effectively with service technicians to relay customer concerns and obtain accurate repair estimates.
• Explain recommended services and repairs to customers in a clear and professional manner, including pricing and timelines.
• Manage service appointments and follow up with customers regarding service status and completion.
• Maintain accurate records of all service transactions and customer interactions in the dealership’s management system.
• Work collaboratively with parts and service departments to ensure timely availability of parts and completion of repairs.
• Handle customer inquiries and resolve any service-related issues to ensure a positive customer experience.

Skills:

The Service Writer utilizes strong communication skills daily to clearly and effectively interact with customers, technicians, and other team members, ensuring all parties understand service needs and progress. Organizational skills are essential for managing multiple service orders, appointments, and follow-ups simultaneously without compromising accuracy or customer satisfaction. Technical knowledge of automotive systems allows the Service Writer to interpret technician feedback and explain complex repairs in accessible language to customers. Proficiency with dealership management software enables efficient documentation, tracking, and billing of services, contributing to smooth operational workflows. Additionally, problem-solving skills are frequently applied to address customer concerns and resolve service issues promptly, maintaining a positive service environment.