Dynamic Service Advisor: Customer Experience & Auto Care

P & G CHEVROLET LLC; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Parks Chevrolet Charlotte is seeking a Service Advisor to schedule appointments, greet customers at their vehicles, and guide them through recommended maintenance and repairs. The role emphasizes customer service, up-selling services, and accurate documentation of estimates and service orders.

The ideal candidate will have prior service advisor or sales experience, a High School diploma or equivalent, a professional appearance, and the ability to pass pre-employment screenings as required.

Qualifications

• Experience as a Service Advisor preferred.
• Sales experience required.
• High school diploma or equivalent.
• Professional personal appearance.
• Authorized to work in the USA and able to pass pre-employment testing (background checks, MVR, drug screen).

Responsibilities

• Schedule appointments with customers.
• Greet customers at their vehicle and assist with service needs.
• Explain service recommendations and up-sell where appropriate.
• Prepare itemized estimates for parts and labor.
• Update repair orders and communicate status to customers.
• Ensure customer satisfaction and follow dealership SOPs.

Skills

Service advisor experience

Sales experience

Education

High school diploma or equivalent

Job description

Parks Chevrolet Charlotte is seeking a Service Advisor to schedule appointments, greet customers at their vehicles, and guide them through recommended maintenance and repairs. The role emphasizes customer service, up-selling services, and accurate documentation of estimates and service orders.

The ideal candidate will have prior service advisor or sales experience, a High School diploma or equivalent, a professional appearance, and the ability to pass pre-employment screenings as required.