Service Advisor: Customer-Centric Auto Care

AAA-The Auto Club Group; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Complimentary AAA membership with road

Travel discounts

Adoption assistance program

Job summary

The Auto Club Group is seeking a Service Advisor in Charlotte, NC. You will be the primary contact for customers throughout the vehicle service process, assessing needs, recommending services, preparing repair orders, and coordinating with technicians to ensure quality work.

Strong customer service, communication, and organizational skills are essential. Responsibilities include scheduling, documenting concerns, providing clear estimates, and supporting the service department to deliver a

Qualifications

• Minimum of six months of customer service and/or sales experience.
• High school diploma, GED, and/or technical school certification required.
• Valid state driver’s license required.
• Strong communication and consultative sales skills.

Responsibilities

• Serve as the primary point of contact for customers from check-in through vehicle pickup.
• Schedule appointments, document concerns, create repair orders, and provide estimates.
• Review findings with customers and recommend maintenance based on needs and history.
• Coordinate with technicians to ensure accurate communication and timely repairs.
• Process payments, collect deposits, maintain records, and support satisfaction goals.

Skills

Customer service

Sales experience

Communication skills

Team player

Education

Bachelor’s degree

Job description

The Auto Club Group is seeking a Service Advisor in Charlotte, NC. You will be the primary contact for customers throughout the vehicle service process, assessing needs, recommending services, preparing repair orders, and coordinating with technicians to ensure quality work.

Strong customer service, communication, and organizational skills are essential. Responsibilities include scheduling, documenting concerns, providing clear estimates, and supporting the service department to deliver a