Automotive Service Concierge & Appointment Lead

Hacienda Ford; Edinburg (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Life Insurance

Paid Vacation

Sick Leave

Paid Holidays

Employee Discounts

Job summary

Hacienda Ford is seeking a Service Advisor in Iowa to greet guests and schedule service, acting as the liaison between customers and technicians to ensure a superb service experience. You will discuss maintenance, provide cost/time estimates, and maintain CSI by guiding customers from intake to vehicle delivery.

The role requires professional appearance, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities

Responsibilities

• Schedule service for customers, either in person or over the phone, to ensure prompt and accurate diagnosis of any problems with their vehicle.
• Discuss schedule maintenance with cost and time estimates.
• Greeting clients
• Effective walk around of the customer's vehicle.
• Ensure that required documentation is complete and complies with regulations and standards.
• Product knowledge and safety.
• Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
• Update clients with the status of the vehicles accordingly.
• Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
• Maintain an excellent Customer Satisfaction Index (CSI).
• Perform other duties as assigned by the Quick Lane manager.

Skills

Professional appearance

Excellent communication

Goal oriented

Thrives in fast-paced environment

Job description

Hacienda Ford is seeking a Service Advisor in Iowa to greet guests and schedule service, acting as the liaison between customers and technicians to ensure a superb service experience. You will discuss maintenance, provide cost/time estimates, and maintain CSI by guiding customers from intake to vehicle delivery.

The role requires professional appearance, strong communication, and the ability to manage multiple priorities in a fast-paced environment.