Automotive Service Advisor | Customer-Centric Repair Expert

Willis Automotive; Clive (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid Time Off and 7 paid holidays

Employee discounts

Job summary

Willis Automotive in Des Moines, IA is seeking a Service Advisor to connect customers with the right automotive services. Under the guidance of the Service Manager, you will assess needs, explain repairs, and prepare estimates while maintaining high standards of customer satisfaction.

This full-time role requires strong communication, teamwork, and basic computer skills. Experience in a dealership environment and familiarity with Reynolds & Reynolds is preferred.

Qualifications

• High school diploma or the equivalent.
• At least three years of relevant dealership experience preferred.
• At least one year in a customer service role required.
• General knowledge of vehicle mechanical operations.
• Ability to operate vehicles with manual and standard transmissions.
• Strong written and verbal communication skills.

Responsibilities

• Under the direction of the Service Manager, greet customers professionally and determine service needs.
• Communicate with customers to explain repairs and provide estimates.
• Enter customer and vehicle data into the service software and update as needed.
• Provide accurate labor and parts estimates and obtain customer approval for repairs.
• Monitor progress of repairs and follow up with customers on changes or delays.
• Maintain compliance with federal and local regulations and dealership policies.
• Assist in dispatch and attend department meetings as required.

Skills

Customer service

Communication

Teamwork

Reading comprehension

PC skills

Education

High school diploma or equivalent

Tools

Reynolds & Reynolds

Job description

Willis Automotive in Des Moines, IA is seeking a Service Advisor to connect customers with the right automotive services. Under the guidance of the Service Manager, you will assess needs, explain repairs, and prepare estimates while maintaining high standards of customer satisfaction.

This full-time role requires strong communication, teamwork, and basic computer skills. Experience in a dealership environment and familiarity with Reynolds & Reynolds is preferred.